FAQ

The Association Patrimoine des Terroirs was founded in 2006. It is dedicated to French wines and champagnes with the desire to maintain the direct relationship between the winemaker and professional customers, and offer a maximum of services such as the possibility of having a single pick-up point for mixed pallet (s) ) or variegated pallet (s). Since the creation of the Patrimoine des Terroirs, Céline, Alain and the team of winemakers have concentrated on the same goals: • To satisfy their customers and partners • To offer a range of quality wines, champagnes, sparkling wines at reasonable prices • To work directly with the winemakers • To offer a maximum of services for close and lasting partnerships What we are not: • We are not traders • We are not intermediaries • We are not a cooperative • We are not a commercial agency • We are not brokers • We are not wholesalers We are WINEGROWERS.

We guarantee : • quality ethics • authenticity • respect for terroirs For several years now, we have been very proud to offer you the greatest diversity and the best services in order to promote, together, independent producers. Always demanding in terms of wine quality, from the vineyard to the bottle, all the independent winegrowers in our group guarantee the traceability of their production and are personally involved in the marketing aspect. They offer you a wide choice of authentic wines with a strong identity.

Patrimoine des Terroirs answer to the need to have the possibilities to place mixed order(s), with a single point of consolidation, with a single custom paper (EMCS/EAD). You have the benefits of a simple, rationalised logistic: Possibility to collect pallet(s) with wines from different winegrowers and areas from our consortium, in the same point of consolidation [ you optimize your logistic fees !) • You can buy smaller quantities per estate & per wine • You reduce your storage costs and maximize the rotation of wines • You can consolidate a container or a truck with our wines • You can optimize your logistics costs with a single delivery • You reduce the impact on your cash flow • You can offer to your customers a wider range and you give a differenciation from your competitors • You save time with a single delivery • You save money with a single Custom paper

• By phone with a confirmation by email : +33.6.87.46.16.20 or +33.3.81.91.84.30 • By email : Use the buttons at the bottom of the site to call us or send us an email. Elements to provide us with the first order : - Address for the invoice - Delivery address if different - Excise Number (if applicable) - VAT Number (if applicable) - Email and website if available - Phone Number - Fax number - And for each order : coordinates of the transport company or forwarding agent, and phone number, email + VAT and Excise number (and the name of the port for Export by vessel) Important informations : • Any new order leads the full payment of the previous invoices. Thank you for your understanding. • A confirmation of order by email will be returned automatically after each order as a PROOF OF CONFIRMATION. • Attention, our offices are open Monday to Friday (9am - 19h French time/hours) Retention of property : • in relation with the act n°80-335 of 12.05.1980, the products remain the property of each winegrowers until full payment.

Payments Terms • For a first order, payment must be received before shipment. Without any written agreement made by us, the confirmation and delivery of any new orders is subject to the payment of the previous orders or previous deliveries. • Payment in advance : discount of 2 % in free bottles • Thereafter, payment must be received 60 days after the picking up ( terms negotiable according to quantitys ). We reserve the right to request payment "cash" or a bank guarantee in certain markets or with particular customers. • Wines Prices are Net (VAT not incl.), All prices are in Euros (€). Orders are served with the wines available in the stocks. The price range depends on the total order volume for a single delivery address. The bill/invoice is made in relation with the price(s) in effect on the date of delivery. Currency risk is the buyer's expense • Interest for late payments of 15% per month, LME Act of 1 January 2009 + and a sum of 40 euros of compensation for recovery costs, per invoice." Delivery, logistic terms • Timely delivery: To ensure prompt delivery we ask that all orders are submitted 15 days in advance of the delivery date. IT IS MANDATORY TO PRESENT A TELEPHONE NUMBER and email address The delivery / preparation are indicative and do not constitute a commitment on our part. Any delay in delivery shall not constitute grounds for cancellation of the order or entitlement to damages for the benefit of the buyer. All events outside our control, such as accidents that occurred in the machinery, total or partial strikes staff, riots, state of war, fire, stopping in the transport, supply difficulties, suspend the execution of the orders. • Minimum of order for a mixed order : 240 mixed btles from the warehouse with 36 btles per winegrower and 240 btles from the cellar ( for smallest order, please free contact us). • Shipments are made in cases of 6 or 12 bottles : 1/2 botles, magnums or wooden cases, contact us • Reception of your order : Carefully check the package upon arrival. Do not hesitate to refuse if they have any signs of breakage. Or if you have any doubt, leave your comments before opening your delivery completely to check the contents. The goods always travel at the sole risk of the purchaser, unless a different definition of sales incoterm. In their interest, the recipients have undertaken to check the condition of the goods at the time of delivery. Our eventual intermediation does not engage ourselves in responsibilities.

• ECOCERT : Created in 1991, Ecocert is the French specialist in the certification of products from organic farming. Ecocert has contributed to the development of organic farming by participating in the drafting of French and European regulations, and still works today with the Ministry of Agriculture, the INAO and the European Commission to support development of this mode of production. LINKS ; http://www.ecocert.fr/index/ • DEMETER : Demeter is the international collective brand for certified biodynamics, which brings together 1,000 members in France and more than 7,000 worldwide. The Demeter brand was created in the early 20th century in Germany by farmers. Over the decades, Demeter has professionalized to offer today: 1. a range of demanding and comprehensive international specifications for biodynamic farming and the processing of processed products derived from them (food products, cosmetics and textiles) 2. a reliable international control and certification system (nearly 60 countries) LINKS : https://www.demeter.fr/ • HVE : High environmental value (HEV) corresponds to the highest level of a more general scheme of environmental certification for farms. The farm environmental certification is a voluntary approach which aims to identify and promote particularly environmentally-friendly practices applied by farmers. HEV covers four key areas: biodiversity conservation, plant protection strategy, management of fertiliser use and management of water. In order to engage the whole agricultural sector in an approach focused on environmental progress, it is designed on the basis of certification of the whole farm at three levels. The third or "high environmental value" level is based on performance indicators. Farm certification, which enables farmers to label their products with a value statement "from farms certified as having high environmental value", guarantees a farm's high level of environmental performance. Unveiled by Minister Stéphane Le Foll at the Independent Wine-Growers Exhibition on 27 November, the HEV logo is associated with the value statement and can be placed on finished products containing at least 95% of raw materials from farms certified as having high environmental value. The presence of the logo on finished products makes it possible to highlight for consumers the efforts of farms engaged in the highest level of the environmental certification scheme. LINKS : https://hve-asso.com/ • TERRA VITIS : Terra Vitis is an environmental certification present in all French wine regions. Recognized by the Ministry of Agriculture, the Terra Vitis certification has obtained the equivalent of level 2 of the Environmental Certification. To obtain certification, the winegrowers agree to comply with the Terra Vitis specifications. A guarantee of the seriousness of the approach, an independent body regularly monitors compliance with the specifications and validates the granting of certification. LINKS : http://terravitis.com